Get in Touch with PokéPIECE

Have questions about our Pokémon cards, One Piece merchandise, or anime collectibles? We're here to help! Whether you need information about product authenticity, shipping, or your order, our team is ready to assist you.

Contact Information

Email: info@pokepiece.ch

Response Time: We typically respond within 24 hours during business days

Frequently Asked Questions

Do you ship internationally?
Yes! We ship Pokémon cards, One Piece cards, and anime collectibles worldwide from Switzerland. Shipping rates and delivery times vary by destination.

How can I verify product authenticity?
All our Pokémon and One Piece cards are 100% authentic. We source directly from official distributors and can provide verification upon request.

What is your return policy?
Not 100% satisfied? Write us an email to start a return. Requests are approved case by case. If accepted, we’ll share next steps and issue a refund or credit after inspection.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your Pokémon and OnePiece cards or anime merchandise delivery.

Business Hours

Monday - Friday: 8:00 am - 7:00 pm
Saturday - Sunday: 09:00 am - 5:00 pm
Based in Switzerland, serving collectors worldwide

We're passionate about Pokémon, One Piece, and anime collectibles, and we're committed to providing excellent customer service to fellow collectors and fans!